FAQs
Frequently Asked Questions
Mountain Tarp
About Tarps
- Tarps
- Types of Tarps
- Locations and Dealers
- Installation
- Maintenance and Repairs
- Becoming a Mountain Tarp Dealer
- Careers with Mountain Tarp
My Order and Account
About My Account
Order Cancellations
- My Account
- Paperwork and Invoicing
- Account Issues
- How to Place an Order
- Error in My Order
- Methods of Payment
- Lead, Handling, and Shipping Time
- Shipping Options and Cost
- Domestic and International Shipping
Order Cancellations
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Mountain Tarp
Who is Mountain Tarp?
Since 1987, Mountain Tarp has been manufacturing reliable tarping systems for construction, agriculture, transportation, and waste applications. Mountain Tarp has an established dealer network across the U.S. and operates repair, installation, and parts facilities in Ohio, Kentucky, Texas, Massachusetts, and more.
Mountain Tarp's sales specialists give you access to a wide range of economical tarping solutions and outstanding customer support, expertly matching your equipment with the right tarping system.
System configurations and styles include hydraulic, electrical, semi-automatic, and manual systems in side roll, flip tarp, and cable-style designs.
To TopMountain Tarp's sales specialists give you access to a wide range of economical tarping solutions and outstanding customer support, expertly matching your equipment with the right tarping system.
System configurations and styles include hydraulic, electrical, semi-automatic, and manual systems in side roll, flip tarp, and cable-style designs.
Why is tarping my load important?
Most states have strict load-containment regulations requiring waste and other transported materials be securely contained inside the truck.
Mountain Tarp helps keep you safe and on the road with the best tarping system to properly secure your load.
To TopMountain Tarp helps keep you safe and on the road with the best tarping system to properly secure your load.
What types of tarps and systems are available on Mountain Tarp?
We understand that with so many options of sizing, systems, and material, choosing the right tarp can be overwhelming, so we're here to help!
Click here to see videos of different types of tarp systems.
Speak to a Mountain Tarp representative to learn more!Flip Tarp
: Featuring the unbreakable arm, this is the preferred system for dump bodies, with side mount clock spring or underbody mount spring assemblies. Can be used for trailers up to 48' in length. Available in manual and electric, the flip tarp system is geared with time efficiency and quality material in mind.
Tarp-N-Go : The go-to system for trailers, having both manual and electric options give these systems easy operations with EZ slide bows constructed in your tarp for maximum efficiency. With bows already installed in the tarp, installation is a breeze.
Economy : Designed for smaller to medium sized dump trucks and trailers, this is the perfect system featuring a pre-assembled spring-loaded roller. The economy systems are made for mesh tarps up to 32', and have practical operation.
Flatbed : The flatbed systems are the best cargo control for your hauling needs. Made to protect your assets, Mountain Tarp has steel tarps, coil bags, lumber tarps, and all of the ratchets, straps, and chains you may need!
Specialty Systems : Mountain Tarp offers a variety of tarping systems for load containment, including specialty products that include bed liners, crushed car hauling tarps, and poultry hauling tarps.
Tarp-N-Go : The go-to system for trailers, having both manual and electric options give these systems easy operations with EZ slide bows constructed in your tarp for maximum efficiency. With bows already installed in the tarp, installation is a breeze.
Economy : Designed for smaller to medium sized dump trucks and trailers, this is the perfect system featuring a pre-assembled spring-loaded roller. The economy systems are made for mesh tarps up to 32', and have practical operation.
Flatbed : The flatbed systems are the best cargo control for your hauling needs. Made to protect your assets, Mountain Tarp has steel tarps, coil bags, lumber tarps, and all of the ratchets, straps, and chains you may need!
Specialty Systems : Mountain Tarp offers a variety of tarping systems for load containment, including specialty products that include bed liners, crushed car hauling tarps, and poultry hauling tarps.
 Vinyl
|  Mesh
|  Multi-
Mesh |
 Gorilla
Mesh |  Trash
Net |  Hot Top
|
Where is the closest Mountain Tarp location or dealer to me?
To find the Mountain Tarp location closest to you, click
here.
To find the Mountain Tarp dealer closest to you, call 1-800-248-7717 and a customer service representative will assist you.
To TopTo find the Mountain Tarp dealer closest to you, call 1-800-248-7717 and a customer service representative will assist you.
Does Mountain Tarp provide installations?
Yes! To learn more about the installation process, pricing, and to set an appointment, call
1-800-248-7717.
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Does Mountain Tarp provide maintenance/repairs?
Mountain Tarp is ready to meet your parts and repair needs at any one of our conveniently located facilities that provide efficient service. We also have mobile vans to meet you at your location and can provide quotes in minutes. For pricing and appointments, call
1-800-248-7717.
Mountain Tarp will also provide guidance on maintaining or repairing your tarp on your own! While our tarps are rugged enough to withstand most weather conditions, we do have some tips and tricks that will keep your tarp in its best condition for the longest possible time.
To learn more about maintaining or repairing your tarp, contact us or call 1-800-248-7717.
To TopMountain Tarp will also provide guidance on maintaining or repairing your tarp on your own! While our tarps are rugged enough to withstand most weather conditions, we do have some tips and tricks that will keep your tarp in its best condition for the longest possible time.
To learn more about maintaining or repairing your tarp, contact us or call 1-800-248-7717.
How do I become a Mountain Tarp dealer?
We are always looking for great businesses to partner with! To learn more about becoming a Mountain Tarp dealer,
contact us or call
1-800-248-7717.
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How do I join the Mountain Tarp team?
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Who do I report to if I am experiencing issues with the site?
If you are experiencing difficulties, errors, or issues with the site, please send us a message us a message using the
Contact Us Form and explain the situation in detail so that our team can update the site and improve your shopping experience. Thank you for helping us out!
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My Order/Account
How do I create a Mountaintarp.com account?
To create a Mountain Tarp account, click
Register at the top of each page.
Fill out the form to its greatest extent and click "Create an Account" at the bottom of the page to submit.
Password must be at least 8 characters long and include a lower case letter and an upper case letter.
To TopFill out the form to its greatest extent and click "Create an Account" at the bottom of the page to submit.
Password must be at least 8 characters long and include a lower case letter and an upper case letter.
.
What do I do if I forgot my username/password?
Your username is always going to be the email address used at the time of registration.
If you forgot your password, click "Forgot Your Password" on the Sign In page to get a password reset e-mail.
If you are still experiencing issues with resetting your password, contact us here.
To TopIf you forgot your password, click "Forgot Your Password" on the Sign In page to get a password reset e-mail.
If you are still experiencing issues with resetting your password, contact us here.
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What are the benefits to having an account?
Having your own Mountain Tarp account is great because:
To Top- Quickly reorder from previous orders or save shopping carts, making shipping to multiple locations easier
- Qualifying accounts can request for tax exemption
- Business accounts can create multiple users and monitor orders/spending
- Qualifying accounts can apply to receive dealer pricing
I need help with my account, like receiving an old invoice or customs paperwork, or with deleting a duplicate account, etc...
If you require assistance regarding your account, please
contact us here.
We can help you manage your Mountain Tarp account, access documentation, and track shipments and returns.
To TopWe can help you manage your Mountain Tarp account, access documentation, and track shipments and returns.
How do I place an order?
There are multiple ways to place an order with Mountain Tarp!
Standard Order:
Standard Order:
- Select the items to purchase by either searching for them using the search bar or filtering through the product category tabs.
- Once your items are selected, you can review your cart by selecting "View List" under the Shopping Cart dropdown.
- Select "Create Order" to check out.
- If you already know the item numbers or product names you are looking to order, select the "Quick Order Form" under our phone number.
- Enter your items by either searching for them in the list, pasting your order and quantity, or uploading a .CSV, .XLS, or .DDF file.
- Select "Create Order" to check out.
- Request for a quote by clicking "Requests for Quote" under "Account".
- Once you receive the quote, you will be able to create your order and check out.
What methods of payment are accepted?
Mountain Tarp accepts all major credit cards.
Authorization Process:
At the time of processing your credit card order, a validation of your available balance will be obtained and a pre-authorization will be placed on your credit card for the amount of the order. Once your product ships, we will process the pre-authorization and charge your credit card for the amount of your order. At no point is any credit card information stored in our systems, so your transactions are safe and secure.
Financing:
Mountain Tarp offers easy and affordable commercial financing with rapid credit approval time, a fast and simple application process, competitive rates, and exceptional payment flexibility. Contact our sales team to learn more at 1-800-248-7717.
To TopAt the time of processing your credit card order, a validation of your available balance will be obtained and a pre-authorization will be placed on your credit card for the amount of the order. Once your product ships, we will process the pre-authorization and charge your credit card for the amount of your order. At no point is any credit card information stored in our systems, so your transactions are safe and secure.
Financing:
Mountain Tarp offers easy and affordable commercial financing with rapid credit approval time, a fast and simple application process, competitive rates, and exceptional payment flexibility. Contact our sales team to learn more at 1-800-248-7717.
There is an error in my order such as an incorrect address or payment method.
If an error was made during the ordering process, or you need to change something previously submitted at the time of the order, please address this with our Mountain Tarp team at
1-800-248-7717 to get it corrected before your order is shipped out.
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What are the lead times and handling times?
You can find the lead time by looking for the "Expected Ship Date" on each product page. If a date is not available, contact us to learn more.
Orders that are ready will be processed for shipping within 1 business day.
What are my shipping options?
Within the Contiguous United States
We ship using FedEx Parcel and FedEx Freight.
Any shipment weighing over 150 lb. or longer than 96" will be considered freight.
Shipping Method
| Shipping Time
| Dimension Restrictions
|
|---|---|---|
FedEx Ground
| 3-5 Business Days
| Parcels under 150 lbs and 96"
|
FedEx Express Saver
| 1-2 Business Days
| Parcels under 150 lbs and 96"
|
FedEx 2 Day
| 1-2 Business Days
| Parcels under 150 lbs and 96"
|
FedEx Standard Overnight
| Next Business Day by 3 PM
| Parcels under 150 lbs and 96"
|
FedEx First Overnight
| Next Business Day by 8 AM
| Parcels under 150 lbs and 96"
|
FedEx Freight Economy
| 3-5 Business Days
| Parcels over150 lbs or 96"
|
FedEx Freight Priority
| 1-2 Business Days
| Parcels over150 lbs or 96"
|
Shipping for online orders is currently available for the 48 contiguous states of the United States.
Note that not all shipping options may be available at time of checkout due to area or size restrictions.
Shipping rate is dependent on location and size.
Call 1-800-248-7717 to ask about international shipping or shipping for any US Territories.
Lead Times:
Items in stock have a 2-day lead time.
Tarps have a 3-day lead time.
Tarp kits have a 4-5 day lead time.
Extended quantities will increase lead times dependent on the order quantity.
To TopNote that not all shipping options may be available at time of checkout due to area or size restrictions.
Shipping rate is dependent on location and size.
Call 1-800-248-7717 to ask about international shipping or shipping for any US Territories.
Lead Times:
Items in stock have a 2-day lead time.
Tarps have a 3-day lead time.
Tarp kits have a 4-5 day lead time.
Extended quantities will increase lead times dependent on the order quantity.
Where is shipping available to?
Domestic Shipping: Shipping is available to all 50 states of the United States.
International Shipping: Contact your sales representative to see if international shipping is an option for you and to learn more about our international shipping options, shipping times, and fees.
To TopInternational Shipping: Contact your sales representative to see if international shipping is an option for you and to learn more about our international shipping options, shipping times, and fees.
How do I make a return?
Should there be an error with an order or item, Mountain Tarp offers a 30-day return policy, starting on the day the order is shipped. To request for a return during this duration, contact
1-800-248-7717 with your order number ready for easy processing.
You can also submit a return request here when logged into your Mountain Tarp customer account.
Refunds are issued according to the payment method; please allow 3-5 business days after the returned item(s) arrive(s) at our facility for the return funds to appear in your bank account.
A restocking fee will be applied to all returns unless the return is due to a manufacturing defect.
Custom tarps cannot be returned unless there is a manufacturing defect.
Contact a sales person or customer service to see if reworking/modifying the custom order is an option for you.
To TopYou can also submit a return request here when logged into your Mountain Tarp customer account.
Refunds are issued according to the payment method; please allow 3-5 business days after the returned item(s) arrive(s) at our facility for the return funds to appear in your bank account.
A restocking fee will be applied to all returns unless the return is due to a manufacturing defect.
Custom tarps cannot be returned unless there is a manufacturing defect.
Contact a sales person or customer service to see if reworking/modifying the custom order is an option for you.
How do I cancel my order?
If you would like to cancel your order, please call
1-800-248-7717 and a customer service representative will assist you.
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Products
How do I find the right tarp?
To find the right tarp for you, we recommend you first determine the necessary type, material, and size.
What are you hauling? (Asphalt, dirt, gravel, etc...)
To TopWhat are you hauling? (Asphalt, dirt, gravel, etc...)
- This will help you determine the type and material of your tarp.
- This will help you determine the size of your tarp.
Are custom tarps available?
Absolutely! Our team will gladly work with you to create the custom tarp of your dreams!
Contact one of our sales representatives to learn more about custom tarps.
Please note that custom tarps cannot be returned unless there is a manufacturing defect.
To TopContact one of our sales representatives to learn more about custom tarps.
Please note that custom tarps cannot be returned unless there is a manufacturing defect.
I am looking for a quote.
To receive a quote, follow the steps below and a Mountain Tarp team member will reach out to you:
Method 1
1. Click "Quotes" above the shopping cart.
2. Select "Requests for Quote" from the Account bar.
3. Click "+ New Quote"
4. Fill out the quote request form.
5. Submit.
1. Click "Quotes" above the shopping cart.
2. Select "Requests for Quote" from the Account bar.
3. Click "+ New Quote"
4. Fill out the quote request form.
5. Submit.
Method 2
1. Use the "Quick Order Form" above the shopping cart and select items to receive a quote.
2. Click "Get a Quote" at the bottom of the page.
3. Fill out the remainder of the quote request form.
4. Submit.
1. Use the "Quick Order Form" above the shopping cart and select items to receive a quote.
2. Click "Get a Quote" at the bottom of the page.
3. Fill out the remainder of the quote request form.
4. Submit.
How do I find the right part?
Our search bar is the best option when looking for a part, even when you don't know the item name or number!
You can search for your part using
To TopYou can search for your part using
- Item name
- Item number
- Item type
- System type
- Color
- Material
- Size
Is this part compatible with my tarp?
Most parts on our site have a section called "Parent Products" in the center of the product page.
This will encompass the tarps and systems that the part is compatible with.
Should this section not appear, you can confirm the parent products with our team by using the "Ask a Question" function on the page.
What parts do I need for my tarp system?
Click
here to see assembly diagrams and installation instructions for our products. Should you have any questions, use the "Ask a Question" function on the product page and one of our team members will answer you shortly!
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Is this item in stock?
If a product is showing "Out of Stock" on its product page, please use the
Contact Us form and let us know of the item number so that our team can advise when the item will be replenished. If an item does not state "Out of Stock", then it is available for purchase.
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I have a question about a product.
Each product page has an "Ask a Question" function. We recommend using this tool so that our team can reach out to you with an answer as well as directly update the page as needed.
I have a question about an item's pricing.
The pricing of our products are available on the product pages. Should you have a question about the pricing method (per ft., per pcs., per ea.), please leave a question with the "Ask a Question" function and our team will help you out in a timely manner.
If you have a customer account with Mountain Tarp, you can also learn more about customer level pricing. If you have a question about your account's pricing, give us a call at 1-800-248-7717.
To TopIf you have a customer account with Mountain Tarp, you can also learn more about customer level pricing. If you have a question about your account's pricing, give us a call at 1-800-248-7717.
Can I receive a bulk order discount?
If you would like to make a bulk order, please contact
1-800-248-7717 to speak to a Mountain Tarp team member about pricing.
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Can I receive a catalog?
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Where can I find installation instructions, diagrams, and assemblies?
You can find installation guides and tarp diagrams here or by clicking "Digital Assets" on the product page of the item you are inquiring for.
If you don't see what you are looking for, send us a request using the "Ask a Question" function on the relevant product page so our team can update the site.
I have a question about my product's warranty.
To learn more about Mountain Tarp warranty, go
here.
For further inquiries about warranty, please contact us either via the Contact Us page or by calling us at 1-800-248-7717.
To TopFor further inquiries about warranty, please contact us either via the Contact Us page or by calling us at 1-800-248-7717.
How do I leave a review?
We would love to hear from you about your experience with Mountain Tarp!
You can leave us a review by clicking "Write a Review" on any product page and submit any feedback you may have for us.
