Site Support
Managing Your Account
View our website support videos to answer questions on how to manage your account, orders, and more.
If you don't see a video on a specific topic, please let us know by completing a Contact Us form here. Or call our support team directly at 1-800-248-7717 and speak with a certified product specialist.
Visit our FAQ page for additional information on accounts, orders, site support, and more.
If you don't see a video on a specific topic, please let us know by completing a Contact Us form here. Or call our support team directly at 1-800-248-7717 and speak with a certified product specialist.
Visit our FAQ page for additional information on accounts, orders, site support, and more.
Video Categories
Managing Accounts
My Profile
Video Description
Your Mountain Tarp profile allows easy management of your different shipping addresses, users, past orders, returns, shopping carts, and quotes! Make sure you're registered with Mountain Tarp to get started.
Your Mountain Tarp profile allows easy management of your different shipping addresses, users, past orders, returns, shopping carts, and quotes! Make sure you're registered with Mountain Tarp to get started.
Creating Sub Accounts
Video Description
Create new users under the same customer ID so your team can individually build shopping carts, make purchases, or request for quotes while still keeping your business pricing or tax exemption status. Contact us today to set up an administrator role!
Create new users under the same customer ID so your team can individually build shopping carts, make purchases, or request for quotes while still keeping your business pricing or tax exemption status. Contact us today to set up an administrator role!
Creating Roles
Video Description
Mountain Tarp's account management system gives you the option to assign different members of your team different roles to smoothen out your shopping experience with us. Each role is essential for seamless operation so get started today!
Mountain Tarp's account management system gives you the option to assign different members of your team different roles to smoothen out your shopping experience with us. Each role is essential for seamless operation so get started today!
Managing Address Book
Video Description
Shipping can be complicated when your business has different locations or job sites, so Mountain Tarp offers the ability to manage all of your addresses from one spot! Then, you can simply choose which address you'd like to ship your order to at checkout.
Shipping can be complicated when your business has different locations or job sites, so Mountain Tarp offers the ability to manage all of your addresses from one spot! Then, you can simply choose which address you'd like to ship your order to at checkout.
Ordering Online
Request A Quote
Video Description
Mountain Tarp offers a quote service online so you can make your purchase knowing you got the best price. Each received quote is valid for up to ten orders, and then you can easily request for a new one. Get started by logging into your Mountain Tarp account today!
Mountain Tarp offers a quote service online so you can make your purchase knowing you got the best price. Each received quote is valid for up to ten orders, and then you can easily request for a new one. Get started by logging into your Mountain Tarp account today!
Quick Order Form
Video Description
To locate Mountain Tarp's Quick Order Form,
click here. Easily order your tarp system and its parts with either the product names or item numbers, with a .CSV, .XLS, or .ODF file, or by copy and pasting your order using the item numbers and quantity.
To locate Mountain Tarp's Quick Order Form,
click here. Easily order your tarp system and its parts with either the product names or item numbers, with a .CSV, .XLS, or .ODF file, or by copy and pasting your order using the item numbers and quantity.
Managing Shopping Cart
Video Description
Multiple shopping carts allow you to continuously build orders until you're ready to purchase for individual job sites, locations, employees, and more. Keep an ongoing monthly shopping cart while using another for quick purchases!
Multiple shopping carts allow you to continuously build orders until you're ready to purchase for individual job sites, locations, employees, and more. Keep an ongoing monthly shopping cart while using another for quick purchases!
Site Navigation
Searching For Products
Video Description
Learn how to use our intuitive search bar to quickly find the item or page you need! Examples of searches that can be made are the item number, the product name, type of tarp system, item material, and even our numberous Mountain Tarp locations!
Learn how to use our intuitive search bar to quickly find the item or page you need! Examples of searches that can be made are the item number, the product name, type of tarp system, item material, and even our numberous Mountain Tarp locations!
